Return & Refund Policy for Fp Trading Kingdom
Effective Date: 6-june-2024
At Fp Trading Kingdom, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, our Return & Refund Policy outlines the process for returning items and obtaining a refund.
1. Eligibility for Returns
1.1. Time Frame: You may return items within 30 days of the delivery date for a refund or exchange.
1.2. Condition: To be eligible for a return, items must be unused, unopened, and in their original packaging. Items that are opened, used, or damaged are not eligible for return due to hygiene and safety reasons.
1.3. Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Sale items
- Personalized or custom products
- Opened personal care products
2. Return Process
2.1. Request a Return: To initiate a return, please contact our customer service team at info@fptradingkingdom.com with your order number and reason for return. Our team will provide you with return instructions and a Return Merchandise Authorization (RMA) number.
2.2. Prepare Your Return: Pack the items securely in their original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
2.3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received. We are not responsible for lost or damaged returns.
2.4. Return Address: Ship your return to the address provided by our customer service team.
3. Refund Process
3.1. Inspection: Once we receive your return, we will inspect the items to ensure they meet our return eligibility criteria.
3.2. Processing Time: Refunds will be processed within 7-10 business days of receiving your return. The refund will be issued to the original payment method used for the purchase.
3.3. Notification: You will receive an email notification once your return has been processed and your refund has been issued.
4. Exchanges
4.1. Exchange Process: If you wish to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item. We will process your return and issue a refund for the original item once it is received and inspected.
5. Damaged or Defective Items
5.1. Report Issues: If you receive a damaged or defective item, please contact our customer service team at info@fptradingkingdom.com within 7 days of delivery. Provide your order number and a description of the issue, along with photos if possible.
5.2. Resolution: We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund.
6. Cancellations
6.1. Order Cancellation: If you wish to cancel your order, please contact us as soon as possible at info@fptradingkingdom.com. If your order has not yet shipped, we will cancel it and issue a full refund. If your order has already shipped, please follow the return process once you receive the item.
7. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Fptradingkingdom.com
info@fptradingkingdom.com
(888) 258-856
We are here to assist you and ensure your satisfaction with our products and services. Thank you for shopping with Fp Trading Kingdom.